Why you might see issues
Most problems with the Rankley AI Assistant come from one of these areas:
You’re not in the correct account (AI pulls data from the active account only).
Missing or disconnected data sources (e.g., Google Analytics, GSC, GBP).
Asking a question that’s too broad or vague.
Temporary system or connectivity issues.
✅ Quick fixes to try
Check your account
Make sure you’ve selected the correct account in Rankley before using the AI Assistant.
If you have multiple accounts, switch to the one you want insights for. The AI only analyzes data from the active account.
Check your connections
Ensure your Google Analytics, Search Console, and Google Business Profile are connected and authorized in your Rankley settings.
Refine your question
Instead of “keywords”, try “Top keywords in Dallas last 30 days.”
The more specific you are, the better the AI can pull insights.
Refresh or try again
If the assistant doesn’t respond, refresh your dashboard and try again after a few minutes.
🛠️ Still not working?
If you’ve tried the steps above and still can’t get a response:
Contact our support team through the Intercom chat.
Provide details about what you asked, which account you were in, and which data sources you’ve connected.